Privacy Policy

1. Introduction

IKON HVAC Supply Inc. ("IKON," "we," "us," or "our") is committed to protecting the privacy and confidentiality of personal information collected from contractors, business clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws.

2. Information We Collect

We collect personal and business information necessary to provide wholesale HVAC supply services, custom sheet metal fabrication, and contractor account management. Information collected includes:

• Contact Information: Full name, company name, business address, phone number, email address
• Business Information: Business type, years in operation, licensing information, trade references
• Account Information: Contractor account details, credit application information, payment history
• Project Information: Fabrication drawings, specifications, project details, delivery addresses
• Transaction Information: Order history, invoices, payment records
• Technical Information: IP address, browser type, device information, cookies, website usage data

3. How We Collect Information

We collect information through the following methods:

• Online forms (contractor account applications, fabrication quote requests, contact forms)
• Email and phone communications
• In-person interactions at our warehouse facility
• Uploaded fabrication drawings and technical documents
• Website cookies and analytics tools
• Credit bureaus and trade references (with consent for credit applications)

4. How We Use Your Information

We use collected information for the following purposes:

• Processing fabrication quotes and custom sheet metal orders
• Managing contractor accounts and wholesale pricing
• Processing credit applications and establishing credit terms
• Fulfilling orders and arranging delivery or pickup
• Providing customer service and technical support
• Sending order confirmations, invoices, and account updates
• Improving our products, services, and website functionality
• Complying with legal and regulatory requirements
• Preventing fraud and unauthorized transactions

5. Disclosure of Information

We do not sell, rent, or trade personal information to third parties. We may disclose information only in the following circumstances:

• Service Providers: Third-party vendors who assist with order fulfillment, delivery, payment processing, or IT services (under strict confidentiality agreements)
• Credit Agencies: Credit bureaus for credit account applications and credit monitoring (with your consent)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• Protection of Rights: To protect our legal rights, property, or safety, or that of others

6. Data Security

We implement appropriate physical, technical, and administrative security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure servers, encryption, access controls, and employee confidentiality agreements. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Contractor Account Information

Contractor account information is used solely for managing your wholesale account, processing orders, providing contractor pricing, and establishing credit terms. Credit information is handled securely and used only for credit account approval and ongoing credit management. We retain account information for the duration of the business relationship and as required by law for tax and accounting purposes.

8. Fabrication Drawings and Technical Documents

Fabrication drawings and technical specifications uploaded for quote requests are stored securely and used exclusively for preparing fabrication quotes and fulfilling custom orders. We do not share drawings with third parties except as necessary to fulfill your order (e.g., material suppliers). Drawings are retained for record-keeping and warranty purposes.

9. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve functionality. Cookies may collect information such as IP address, browser type, pages visited, and time spent on the site. You may disable cookies through your browser settings, but this may limit website functionality.

We may use third-party analytics services (e.g., Google Analytics) to collect and analyze website usage data. These services are subject to their own privacy policies.

10. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and applicable legal requirements (e.g., tax records, credit records).

11. Your Rights and Choices

Under Canadian privacy law, you have the following rights:

• Access: Request access to your personal information held by IKON
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for certain uses of your information (subject to legal or contractual restrictions)
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, contact us using the information provided below. We will respond to requests within a reasonable timeframe as required by law.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

14. Contact Information

For questions about this Privacy Policy, to request access to your personal information, or to file a privacy complaint, please contact us at: